ENTERPRISE SUPPORT BY SREMIUM

TRUSTEDHELPDESK

Terms and Conditions

Terms of Use, Operating Policies, and Service Level Agreements for Trusted HelpDesk

PART A – ABOUT THESE TERMS AND CONDITIONS

1. Who We Are

PART B – INFORMATION COLLECTION & SUPPORT OPERATIONS

1. Account Registration & Onboarding

2. Service Billing & Subscription Terms

3. Ticket Escalations & Technical Logs

PART C – DATA USE & SLA OBLIGATIONS

1. Service Level Agreements (SLAs)

2. Zero Unsolicited Communications Policy

PART D – CONFIDENTIALITY & GOVERNANCE

1. Data Sovereignty & EU Safeguards

PART E – USER RIGHTS & CONTACT

1. Exercise of Rights & Regulatory Oversight

2. Official Support Contact