Build Your Future with a Rapidly Expanding Global Leader
Trusted HelpDesk is scaling up. As we partner with major new mobility, smart parking, and EV brands, we are bringing on fresh talent to help us deliver top-tier support. Experience full paid training, modern support tools, competitive packages, and rapid internal promotion routes.
A friendly, supportive atmosphere where teamwork, open communication, and mutual respect come first.
Our Culture & Values
Our culture plays a key role in delivering operational strategy. Rooted in our mindset to "Think Possible", we turn ambition into everyday behaviours across every support team.
Customer-Focus
We shape decisions and support experiences around the real operational needs of both internal teams and external client partners.
Trust & Empowerment
We trust and empower each other to take genuine ownership, providing the clear autonomy required to deliver exceptional service.
Collaboration
We win as One Team, collaborating across entities, regions, and technical specialities to accomplish greater results together.
Growth Mindset
We stay curious and embrace change, learning continuously and challenging standard practices to innovate and excel.
Why You'll Love Working Here
Attractive benefits, transparent rewards, and a career path built around you
Dedicated customer assistance, modern desktop tools, and direct client impact.
Full Paid Internal Training & Development
We invest in your success from day one with comprehensive paid internal training, giving you complete confidence and competence in your role.
Competitive Remuneration & Meal Vouchers
Transparent remuneration packages, monthly food vouchers, overtime opportunities, and performance rewards recognised across the company.
Clear Pathways for Internal Career Growth
Real opportunities for long-term career growth, with active promotion pathways into team leadership, quality control, and project coordination.
Current Open Positions
Select a position below to view full position details, requirements, compensation, and apply directly.
Full Time • On SiteVarna, BulgariaGold Tech Ltd.
Customer Support Agent - On Site
Customer Support Agent - On Site
We specialise in delivering high-quality customer and technical support services. We operate with a strong commitment to honesty, accountability, and loyalty, values that shape our culture and guide our daily work. As we prepare to launch an exciting new project this September, we are expanding our Customer Support team. We’re looking for dedicated and motivated individuals who want to grow with us while upholding the principles that define who we are.
Working Hours:
Monday to Friday: 11:00 AM – 7:00 PM
Saturday & Sunday: Days off
Responsibilities:
- Manage incoming customer calls
- Identify and assess customer needs to ensure satisfaction
- Build strong, trusting relationships through open and effective communication
- Provide accurate and complete information using the appropriate tools and methods
- Handle customer complaints, offer timely solutions, and follow up to ensure resolution
- Maintain detailed records of customer interactions and account information
- Follow established communication procedures, guidelines, and policies
- Go the extra mile to engage customers and enhance their experience
Qualifications:
- Excellent spoken and written English
- Strong assertiveness, customer focus, and empathy
- High computer literacy
- Previous customer service experience is an advantage, but not required
- Punctuality, multitasking, and prioritisation skills
- Exceptional attention to detail
- Proven customer support or client service experience is a plus
- Strong phone handling and active listening skills
- Ability to adapt to different customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritise, and manage time effectively
About You:
- Stable and committed
- Strong problem-solving skills
- Passionate and self-motivated
- Loyal and honest
- Eager to learn and embrace challenges
- Highly organised with strong coordination skills
- Comfortable working in a dynamic environment
We Offer:
- A friendly, open, collaborative, and fun working environment, unlike a traditional support centre
- Overtime opportunities
- Flexible working hours when possible
- Competitive remuneration
- Food vouchers
- Transparent communication
- A workplace where expertise, commitment, and professionalism are recognised and rewarded
- Full, paid internal training and development
- Real opportunities for long-term career growth
To apply, please send your CV and cover letter in English to contact@gold-tech.net. Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality. Trusted HelpDesk operations are managed by Gold Tech Ltd., a proud subsidiary of Telclic Ltd.
Closed
Management • Full Time
Varna, Bulgaria
Gold Tech Ltd.
Team Lead - New Project (Closed)
Team Lead - New Project (Closed)
We specialise in delivering exceptional customer and technical support services. Our culture is built on honesty, accountability, and loyalty, values that guide every interaction and decision we make. As we launch an exciting new project this September, we are expanding our leadership team. We’re looking for motivated Team Leaders who are ready to help us grow while upholding the core principles that define who we are.
Position Overview:
We are looking for an experienced and motivated Team Leader to oversee daily operations, coordinate tasks, and ensure consistent performance across the team. This role focuses on management, organisation, and quality control, training activities are not part of the responsibilities. Strong leadership skills, excellent communication, and the ability to make decisions in a dynamic environment are essential.
Key Responsibilities:
- Manage and coordinate the daily workflow of a team of 14 employees
- Assign tasks and monitor progress to ensure timely and high-quality execution
- Provide clear instructions and support when needed, without conducting training sessions
- Oversee performance metrics and maintain operational standards
- Identify issues and implement effective solutions
- Collaborate with other departments to support overall company objectives
Requirements:
- Mandatory fluency in English, written and spoken
- Previous experience in a leadership or team management role
- Excellent organisational and communication skills
- Ability to work under pressure and make effective decisions
- Responsible, proactive, and capable of motivating team members
- Good computer literacy and experience with internal systems/CRM
What We Offer:
- Competitive compensation: €1500 gross
- Meal vouchers
- Supplemental health insurance
- Transportation allowance up to €40 per month
- Stable work environment with clear processes
- Supportive atmosphere and opportunities for professional growth
This position is now closed to new applications. Trusted HelpDesk operations are managed by Gold Tech Ltd., a proud subsidiary of Telclic Ltd.
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